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Customer Support
This page provides basic support information and useful links
for our hosting customers.
If you don't find your answer here, please use the e-mail links
below or call our customer service department at (888) 261-8362.
Technical Issues - support@digitalhosting.net.
Billing Issues - billing@digitalhosting.net
Domain Issues - domains@digitalhosting.net
Common Questions & Answers
Q: Once I register a domain with Digital Hosting, how can I make changes or update information?
A: Changes or modifications can be made via our web-based
Domain Manager. You will
need the domain name as well as the User ID and Password that you created when you
registered the domain. If you have lost your password or user id, please e-mail our
support department using the link above.
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Q: I want to transfer my domain to Digital Hosting, what are the Primary and Secondary DNS servers I should use?
A: The Primary DNS server is NS1.DIGITALHOSTING.NET. Its
address is 216.233.243.2. The Secondary DNS server is NS2.DIGITALHOSTING.NET. Its address
is 216.233.243.3.
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Q: My E-mail program is asking for inbound and outbound (or
POP and SMTP) server names. What are the servers I should use?
A: First, lets assume your domain name is "mydomain.com".
Wherever you see "mydomain.com" replace this with your actual domain name. For your
Incoming mail (or POP mail) use POP.MYDOMAIN.COM. For your outgoing mail (or SMTP mail)
use SMTP.MYDOMAIN.COM.
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Q: How can I add or delete users from my account or
change other account settings?
A:
You have full control over your account settings including the creation and
deltion of users via our Web Management Interface. You can access this interface by
pointing your web browser to your domain followed by "/siteadmin". (i.e.
"http://www.mydomain.com/siteadmin) You will be prompted for the user id and password
for your site administrator. This is the User ID you were issued when you signed up for
service.
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Q: How do I upload my web pages to my web site?
A:This depends on
whether you selected FrontPage Extensions when you signed up for your account.
For
non-FrontPage users, you can upload your web pages with any standard FTP program. Point
your FTP program to ftp.mydomain.com (where mydomain.com is your domain name). You will be
prompted for your user id and password. Use the user id and password you were assigned
when you signed up. Once logged in you need to make sure you are uploading to
your MAIN web directory. When you login, you are placed into your PERSONAL web
directory. To access your MAIN web directory type "cd /web" and press ENTER.
For
FrontPage users, you should upload your web pages
by using the "Publish Web..." option on the file menu and following the instructions.
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Q: How many e-mail addresses can I have?
A: Each account is limited to a certain number of
"mailboxes" (i.e. Quickstart has 10 mailboxes), but all of our accounts are allows an
unlimited number of e-mail "aliases". These "aliases are your e-mail addresses. Let's say
your User ID is "user01". While user01@yourdomain.com would certainly reach you for
e-mail, you probably want more normal addresses. To do this, you can access our Web
Management Interface and assign aliases to "user01". For example you could assign "user01" the alias of "support", "billing", and "webmaster". In
this case the user "user01" would have three e-mail addresses support@mydomain.com,
billing@mydomain.com, and webmaster@mydomain.com. All three reach the same mailbox.
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